FAQ My Maison in Paris

Check-out must be before 11 a.m., to give our cleaning teams time to prepare the apartments for the next guests.

Check-in starts at 4pm and can be done at any time after that, as our apartments are self-catering. Our hospitality managers are on hand until 6pm if you would like a personalized check-in.

If all the online arrival formalities are completed before your arrival, a QR code will be sent to you around 8pm on the day before your arrival. This will be your personalized digital key for the duration of your stay, until 11am on the day of your departure.

We cannot guarantee early check-in before 4pm. We will let you know if your apartment is ready before 4pm. However, you will have access to the luggage room to drop off your luggage before check-in time.

We cannot guarantee a late check-out after 11am, which depends on our booking schedule. We give you access to the luggage room at 11am on the day of your departure, so you can leave your luggage there and enjoy your last day hands-free.

If all the online arrival formalities are completed before your arrival, the day before your arrival at around 8pm (Paris time), you will receive an email with your check-in information as well as your QR code which will be your digital key to enter the building and your apartment?

If all the online arrival formalities are completed before your arrival, check-in is carried out autonomously, with access and information sent the evening before your stay. If you need a personalized check-in, our hospitality managers are on hand from 9am to 6pm. We don't have a physical reception, but you can contact them by e-mail at contact@mymaisoninparis.com or by telephone +33 1 40 70 60 00.

Baby equipment is available on request: cot (with baby sheets and comforter), baby chair, baby-friendly crockery, baby bath.

Each apartment has its own Wi-Fi network and password, which you'll find in a frame at the entrance to your apartment or in the living room.

All our apartments are fully equipped just like home. You'll find a living room with a sofa bed (except for the studio for two people, which only has a double bed), a fully equipped kitchen with dishwasher, Nespresso coffee machine, kettle, fridge, combination microwave, juicer and toaster. You'll also find all kitchen utensils. There's also a washing machine-dryer, steamer and hairdryer. We provide high-quality sheets and towels, as well as a welcome pack to tide you over for the first few days, including coffee, tea, herbal tea, machine tablets, shower gel and shampoo from CODAGE.

On arrival, we'll provide you with a welcome pack for the first few days of your stay, including coffee capsules, tea and herbal tea bags and CODAGE shower gel and shampoo.

We are unable to accept animals on our premises.

Our sofas are convertible, so you can sleep several people in the same apartment. These sofas are designed for comfortable daily sleeping with 14cm thick Bultex mattresses, and offer a bed width of 160cm and a length of 195cm. They unfold very easily with just a pull handle, and don't require the removal of sofa cushions, so they don't take up valuable room space. We've already installed the sheet and comforter inside. You'll find the cushions in the bedroom cupboard. If you need further instructions on how to open the sofa bed, you'll find the procedure with pictures in the"Room Directory".

The apartments are equipped with a main switch next to the front door of your apartment. It allows you to turn on or off all the lights in the apartment. It must be on to have electricity in your apartment. 

If you are still unable to turn on the lights in your apartment after activating the main switch, please contact us by telephone on +33 1 40 70 60 00 so that we can intervene.

Most of our beds are Queen Size - 160 x 200 cm, with a few exceptions in 160×190 cm at My Maison In Paris Montmartre and My Maison In Paris Sentier .

Some beds at My Maison In Paris Invalides are king-size 180×200 cm.

All our apartments are equipped with televisions in the living rooms and bedrooms.

All our apartments have air-conditioning/heating systems that you can control directly yourself using remote controls and wall-mounted control panels. For ecological reasons, heating mode is only activated during the cold season, and air conditioning during the warm season. An instruction manual is available in the apartment. You can also contact your hospitality manager if you have any questions.

We provide our apartments with a Marshall Bluetooth speaker for rockin' sound and lifestyle.

You can reach our emergency hotline on +33 1 40 70 60 00, dial 5, from 7.30pm to 9am.

Our buildings have luggage drop-off systems or luggage storage at your disposal on the day of your arrival before check-in time (4pm) or on the day of your departure after check-out time (11am). Luggage lockers can be accessed with a QR code, except at Sentier. Contact your hospitality to find out how to proceed.

Our buildings have luggage drop-off systems or luggage storage at your disposal on the day of your arrival before check-in time (4pm) or on the day of your departure after check-out time (11am). Luggage lockers can be accessed with a QR code, except at Sentier. Contact your hospitality to find out how to proceed.

We will be happy to arrange a cab for you. You can make a request by e-mail or telephone. Please note that this request should preferably be made in advance to ensure availability.

The apartments are intensively cleaned after each departure. If you require cleaning during your stay, please contact us 48 hours in advance and we'll schedule it for the day of your choice.

We have several apartments by category or capacity. Your accommodation will be allocated according to our reservation schedule the day before your arrival.

We have several apartments by category or capacity. Your accommodation will be allocated according to our reservation schedule the day before your arrival.

We have several apartments by category or capacity. Your accommodation will be allocated according to our reservation schedule the day before your arrival.

Our hospitality managers are on site from 9 a.m. to 6 p.m., so there's no one in the building at night, but our hotline will be able to help you in an emergency. The emergency number is +33 1 40 70 60 00 key 5.

It depends on our buildings.

My Maison In Paris Sentier has no elevator.

My Maison In Paris Champ de Mars has an elevator that leaves from the second floor, so you have to walk up one floor.

My Maison In Paris Montmartre has an elevator for building 3, but a half-floor baggage elevator for building 1.

The other My Maison In Paris Louvre and Invalides have elevators to all floors.

There is no daily cleaning service, but this, or simply an interim cleaning service, can be requested 48 hours in advance from our hospitality managers, at extra cost. The apartments are only cleaned intensively by our teams after each guest departure. If you require cleaning during your stay, please contact us 48 hours in advance, and it will be scheduled at your convenience during the day.

We have five "houses" My Maison in Paris in Paris.

• My Maison In Paris Sentier 6 rue Saint Spire 75002 Paris
• My Maison In Paris Montmartre 1-3 cité Véron 75018 Paris
• My Maison In Paris Invalides 149 rue de Grenelle 75007 Paris
• My Maison In Paris Champ de Mars 2 rue Duvivier 75007 Paris  
• My Maison In Paris Louvre 14 rue Coquillère 75001 Paris  

Our website's location page will also help you make your choice!

Smoking is prohibited inside our apartments, in the interior common areas and at the window. Ashtrays are available in the exterior common areas or at the entrance to our buildings.

Smoking in our apartments systematically results in the deduction of the deposit.

Police records are a legal obligation under French law and must be kept for a period of six months.

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• Check that your screen is bright enough for the reader to read the QR codes.
• QR codes should be positioned about 5cm from the plate, at the bottom of the plate (level with the flash).
• We also recommend that you present all 9 QR codes on the screen. It's the same QR code 9 times, but it's easier for the detector to read a QR code when there are 9 than when you present just one.
• Welcome" on the display means the door is open.

The deposit varies according to the residence chosen and the category of apartments rented.

It amounts to :

• 300 euros at My Maison In Paris Sentier , Montmartre and Louvre.
• 500 euros at My Maison In Paris Champ de Mars .
• 300 euros for studios and two-bedrooms, 500 euros for three-bedrooms and 1000euros for four-bedrooms at My Maison In Paris Invalides

The best price is guaranteed on our website MyMaisonInParis.com, and nowhere else.

The deposit is a guarantee that protects our apartments from breakage and non-compliance with our rules of living. It is reimbursed in the days following your departure if nothing abnormal has been noticed in the wake of our departure. Please note that smoking in our apartments will result in the deduction of the deposit.

The deposit is returned on the day of your departure if all our rules and regulations have been respected and no breakages have occurred. Please note that smoking in our apartments will result in the deposit being retained.

We offer additional cleaning services during your stay, the price of which varies according to apartment category or type of cleaning (light or hard). We also offer a number of optional services to enhance your stay, such as ordering champagne or flowers, birthday packages, home chef, welcome fridge or breakfast delivery.